Description I designed this course with the head of Independent Living Alternatives (ILA) as induction training for potential personal assistants to disabled people. It’s an intensive 2-week online course, mixing self-study units, branching scenarios, and structured discussion activities — all hosted in Moodle. The course has now been delivered to thousands of learners in small cohorts of 20 or less. …
Inclusive customer service
Description Training for concierge team members employed by a major chain of UK shopping malls. The training aimed to equip learners with the skills and awareness to provide an inclusive service to disabled shoppers. My role I worked with a subject matter expert to script several branching scenarios that would challenge the learners to respond to a realistic situation and ‘learn …
Apprenticeships — know your rights
Description A mobile-friendly guide aimed at young workers and school-leavers. The goal was to help them navigate the range of apprenticeships on offer, judge their quality, and find the right one for them. The guide also introduces them to their rights at work, and what’s expected of them. My role I worked with a subject matter expert from …