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Description I designed this course with the head of Independent Living Alternatives (ILA) as induction training for potential personal assistants to disabled people. It’s an intensive 2-week online course, mixing self-study units, branching scenarios, and structured discussion activities — all hosted in Moodle. The course has now been delivered to thousands of learners in small cohorts of 20 or less. …
Description Training for concierge team members employed by a major chain of UK shopping malls. The training aimed to equip learners with the skills and awareness to provide an inclusive service to disabled shoppers. My role I worked with a subject matter expert to script several branching scenarios that would challenge the learners to respond to a realistic situation and ‘learn …