Description I designed this course with the head of Independent Living Alternatives (ILA) as induction training for potential personal assistants to disabled people. It’s an intensive 2-week online course, mixing self-study units, branching scenarios, and structured discussion activities — all hosted in Moodle. The course has now been delivered to thousands of learners in small cohorts of 20 or less. …
Union learning representatives
Description A Moodle/Totara course involving around 30 hours of learner commitment over several months. This was aimed at union learning reps (ULRs) based in workplaces all over the UK. The aim was to help them promote learning opportunities within their workplaces, and help members develop their skills. The course featured around 50 self-paced study modules, but I combined these with …
Inclusive customer service
Description Training for concierge team members employed by a major chain of UK shopping malls. The training aimed to equip learners with the skills and awareness to provide an inclusive service to disabled shoppers. My role I worked with a subject matter expert to script several branching scenarios that would challenge the learners to respond to a realistic situation and ‘learn …